٧٥
ﺐﻳﻮﻟﺍ
ﻝﺎﺼﺗﺍ ءﺎﻬﻧﺇ
ﺔﺤﻔﺻ ﺽﺮﻋﻭ ﻝﺎﺼﺗﻻﺍ ءﺎﻬﻧﻹ
ﻞﺼﻓ
<
ﺔﻣﺪﻘﺘﻣ ﺕﺍﺭﺎﻴﺧ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺩﺪﺣ
،
ﺝﻭﺮﺧ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺩﺪﺣ ﻭﺃ ،ﺔﻜﺒﺸﻟﺎﺑ ﻞﺼﺘﻣ ﺮﻴﻏ ﻊﺿﻭ ﻲﻓ ﺽﺮﻌﺘﺴﻤﻟﺍ
.ﺽﺮﻌﺘﺴﻤﻟﺍ ﻕﻼﻏﺇﻭ ﻝﺎﺼﺗﻻﺍ ءﺎﻬﻧﻹ
ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ ﻎﻳﺮﻔﺗ
ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ ﻲﻓ ﺎﻬﻴﻟﺇ ﺖﻠﺻﻭ ﻲﺘﻟﺍ ﺕﺎﻣﺪﺨﻟﺍ ﻭﺃ ﺕﺎﻣﻮﻠﻌﻤﻟﺍ ﻦﻳﺰﺨﺗ ﻢﺘﻳ
.ﺯﺎﻬﺠﻠﻟ
ﺔﻔﺼﺑ ﺕﺎﻧﺎﻴﺒﻟﺍ ﻆﻔﺤﻟ ﻡﺪﺨﺘﺴُﺗ ﺔﺘﻗﺆﻣ ﻦﻳﺰﺨﺗ ﺓﺮﻛﺍﺫ ﻲﻫ ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ
ﺔﻳﺮﺳ ﺕﺎﻣﻮﻠﻌﻣ ﻰﻟﺇ ﻞﻌﻔﻟﺎﺑ ﺖﻠﺻﻭ ﻭﺃ ﻝﻮﺻﻮﻟﺍ ﺖﻟﻭﺎﺣ ﺖﻨﻛ ﺍﺫﺇ .ﺔﺘﻗﺆﻣ
ﻥﻷ .ﻝﺎﻤﻌﺘﺳﺍ ﻞﻛ ﺪﻌﺑ ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ ﻎﻳﺮﻔﺘﺑ ﻢﻘﻓ ،ﺮﺳ ﺕﺎﻤﻠﻛ ﻲﻟﺇ ﺝﺎﺘﺤﺗ
.ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ ﻲﻓ ﺎﻬﻈﻔﺣ ﻢﺘﻳ ﺎﻬﻴﻟﺇ ﺖﻠﺻﻭ ﻲﺘﻟﺍ ﺕﺎﻣﺪﺨﻟﺍ ﻭﺃ ﺕﺎﻣﻮﻠﻌﻤﻟﺍ
ﺢﺴﻣ
<
ﺔﻣﺪﻘﺘﻣ ﺕﺍﺭﺎﻴﺧ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺩﺪﺣ ،ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ ﻎﻳﺮﻔﺘﻟ
.
ﺔﻄﻴﺳﻮﻟﺍ ﺓﺮﻛﺍﺬﻟﺍ
ﺐﻳﻮﻟﺍ ﻂﺒﺿ
:ﺔﻴﻟﺎﺘﻟﺍ ﺕﺍﺭﺎﻴﺨﻟﺍ ﻦﻣ ﺩﺪﺣﻭ ،
ﻂﺒﻀﻟﺍ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺩﺪﺣ
ﺢﺘﻔﻟ ﻰﻠﻋ ﻂﻐﺿﺍ ،ﺔﻴﺿﺍﺮﺘﻓﻻﺍ ﻝﻮﺻﻮﻟﺍ ﺔﻄﻘﻧ ﺮﻴﻴﻐﺘﻟ -
ﻝﻮﺻﻮﻟﺍ ﺔﻄﻘﻧ
.٩٦ ﺔﺤﻔﺼﻟﺍ ،"ﻝﺎﺼﺗﻻﺍ ﻂﺒﺿ" ﺮﻈﻧﺍ .ﺔﺣﺎﺘﻤﻟﺍ ﻝﻮﺻﻮﻟﺍ ﻁﺎﻘﻧ ﺔﻤﺋﺎﻗ
ءﺎﻨﺛﺃ ﺭﻮﺻ ﻞﻴﻤﺤﺗ ﺕﺩﺭﺃ ﺍﺫﺇ
ﻢﻌﻧ
ﺩﺪﺣ -
ﺕﺍﻮﺻﻷﺍﻭ ﺭﻮﺼﻟﺍ ﻞﻴﻤﺤﺗ
ﺭﻮﺼﻟﺍ ﻞﻴﻤﺤﺘﻟ ؛
ﺭﻮﺼﻟﺍ ﺭﺎﻬﻇﺇ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺩﺪﺤﻓ ؛
ﻻ
ﺕﺩﺪﺣ ﺍﺫﺇ .ﺢﻔﺼﺘﻟﺍ
.ﺢﻔﺼﺘﻟﺍ ءﺎﻨﺛﺃ ﺎًﻘﺣﻻ
.ﻂﺨﻟﺍ ﻢﺠﺣ ﺪﻳﺪﺤﺘﻟ -
ﻂﺨﻟﺍ ﻢﺠﺣ
ﺭﺎﻴﺘﺧﺍ ﻚﻨﻜﻤﻳ ،ﺢﻴﺤﺻ ﻞﻜﺸﺑ ﻑﻭﺮﺤﻟﺍ ﺮﻬﻈﺗ ﻢﻟ ﺍﺫﺇ -
ﻲﺿﺍﺮﺘﻓﻻﺍ ﺰﻴﻣﺮﺘﻟﺍ
.ﺔﻐﻠﻟ ﺎًﻌﺒﺗ ﻯﺮﺧﺃ ﺰﻴﻣﺮﺗ ﺔﻘﻳﺮﻃ
ﺪﻳﺮﺗ ﺖﻨﻛ ﺍﺫﺇ .
ﻑﺎﻘﻳﺇ
ﺩﺪﺣ ،ﺔﻴﻟﻵﺍ ﺕﺎﻣﻼﻌﻟﺍ ﻊﻴﻤﺠﺗ ﻞﻴﻄﻌﺘﻟ -
ﺔﻴﻟﺁ ﺕﺎﻣﻼﻋ
ﺔﺷﺎﺷ ﻦﻣ ﺔﻈﻓﺎﺤﻟﺍ ءﺎﻔﺧﺇ ﻊﻣ ﻦﻜﻟﻭ ﺔﻴﻟﻵﺍ ﺕﺎﻣﻼﻌﻟﺍ ﻊﻴﻤﺠﺗ ﻲﻓ ﺭﺍﺮﻤﺘﺳﻻﺍ
.
ﺔﻈﻓﺎﺣ ءﺎﻔﺧﺇ
ﺩﺪﺣ ،ﺕﺎﻣﻼﻌﻟﺍ ﺽﺮﻋ
ﺢﻴﺗﺎﻔﻣ
ﺩﺪﺣ .ﺢﻔﺼﺘﻟﺍ ءﺎﻨﺛﺃ ﻲﻓ ﻪﺿﺮﻋ ﻢﺘﻳ ﺎﻣ ﺪﻳﺪﺤﺘﻟ -
ﺔﺷﺎﺸﻟﺍ ﻢﺠﺣ
.
ﺔﻠﻣﺎﻛ ﺔﺷﺎﺷ
ﻭﺃ
ﻂﻘﻓ ﺭﺎﻴﺘﺧﻻﺍ
.ﺔﻴﺴﻴﺋﺮﻟﺍ ﺔﺤﻔﺼﻟﺍ ﺪﻳﺪﺤﺘﻟ -
ﺔﻴﺴﻴﺋﺮﻟﺍ ﺔﺤﻔﺼﻟﺍ
<
ﺕﺍﺭﺎﻴﺨﻟﺍ
ﺪﻳﺪﺤﺗ ﺪﻨﻋ ﺎﻬﻠﻳﺰﻨﺗ ﻢﺘﻳ ﺐﻳﻭ ﺔﺤﻔﺻ ﺪﻳﺪﺤﺘﻟ -
ﺚﺤﺒﻟﺍ ﺔﺤﻔﺻ
ءﺎﻨﺛﺃ ﻭﺃ ﺕﺎﻣﻼﻌﻟﺍ ﺽﺮﻋ ﻲﻓ
ﺚﺤﺒﻟﺍ ﺔﺤﻔﺻ ﺢﺘﻓ
<
ﻞﻘﻨﺘﻟﺍ ﺕﺍﺭﺎﻴﺧ
.ﺢﻔﺼﺘﻟﺍ
ﺕﺍﻮﺻﻷﺍ ﻞﻴﻐﺸﺗ ﺽﺮﻌﺘﺴﻤﻟﺍ ﻦﻣ ﺪﻳﺮﺗ ﺖﻨﻛ ﺍﺫﺇ -
ﺕﻮﺼﻟﺍ ﻯﻮﺘﺴﻣ
.ﺕﻮﺼﻟﺍ ﻯﻮﺘﺴﻣ ﺩﺪﺣ ،ﺐﻳﻮﻟﺍ ﺕﺎﺤﻔﺻ ﻲﻓ ﺔﻨﻤﻀﻤﻟﺍ
ﺢﻴﺤﺻ ﻞﻜﺸﺑ ﺔﺤﻔﺼﻟﺍ ﻂﻄﺨﻣ ﺭﺎﻬﻇﺇ ﺪﻳﺮﺗ ﺖﻨﻛ ﺍﺫﺇ -
ﻞﻳﺰﻨﺘﻟﺍ ﺓﺩﻮﺟ
ﻂﻤﻨﻟﺍ ﺕﺍﺫ ﺕﺎﺤﻔﺼﻟﺍ ﻞﻳﺰﻨﺗ ﺪﻳﺮﺗ ﻦﻜﺗ ﻢﻟ ﺍﺫﺇ .
ﺓﺩﻮﺠﺑ
ﺩﺪﺣ ،ﻥﺎﻜﻣﻹﺍ ﺭﺪﻘﺑ
.
ﺔﻋﺮﺴﺑ
ﺩﺪﺣ ،ﻲﺟﺭﺎﺨﻟﺍ ﺐﻗﺎﻌﺘﻤﻟﺍ
.ﻉﺎﺟﺮﺘﺳﻻﺍ ﺕﺎﻔﻠﻣ ﻡﻼﺘﺳﺍﻭ ﻝﺎﺳﺭﺇ ﻞﻴﻄﻌﺘﻟ ﻭﺃ ﻦﻴﻜﻤﺘﻟ -
ﻉﺎﺟﺮﺘﺳﻻﺍ ﺕﺎﻔﻠﻣ
ﻯﻮﺘﺤﻤﻟﺍ ﻭﺩﻭﺰﻣ ﺎﻬﻣﺪﺨﺘﺴﻳ ﻞﺋﺎﺳﻭ ﻲﻫ ﻉﺎﺟﺮﺘﺳﻻﺍ ﺕﺎﻔﻠﻣ
:ﺩﺮﺴﻣ
ﻡﺪﺨﺘﺴﻤﻟﺍ ﻯﻮﺘﺤﻤﻠﻟ ﻢﻬﺑ ﺔﺻﺎﺨﻟﺍ ﺕﻼﻴﻀﻔﺘﻟﺍﻭ ﻦﻴﻣﺪﺨﺘﺴﻤﻟﺍ ﻒﻳﺮﻌﺘﻟ
.ﺍًﺮﻴﺜﻛ
٧٦
ﺐﻳﻮﻟا
.صﻮﺼﻨﻟا ماﺪﺨﺘﺳا ﻞﻴﻄﻌﺘﻟ وأ ﻦﻴﻜﻤﺘﻟ -
ECMA وأ ﺎﻓﺎﺟ ﺺﻧ
.ﺔﻳﺎﻤﺤﻟا تارﺎﻄﺧإ رﺎﻬﻇإ وأ ءﺎﻔﺧﻹ -
ﺔﻳﺎﻤﺤﻟا تاﺮﻳﺬﺤﺗ
ﺐﻠﻄﻳ ﺪﻗ .ﻞﺴﻠﺴﻤﻟا ﻢﻗر لﺎﺳرإ ﻞﻴﻄﻌﺘﻟ وأ ﻦﻴﻜﻤﺘﻟ -
ﻞﺴﻠﺴﻤﻟا ﻢﻗر لﺎﺳرإ
ﻦﻣ ﻦﻜﻤﺘﻟا ﻞﺒﻗ ﺔﻔﻴﻇﻮﻟا ﻩﺬﻫ ﻦﻴﻜﻤﺘﺑ مﻮﻘﺗ نأ ﺔﻣﺪﺨﻟا يدوﺰﻣ ﺾﻌﺑ
.ﺐﻳﻮﻟا ضاﺮﻌﺘﺳا
زﺎﻬﺠﻟا مﻮﻘﻳ نأ ﻞﺒﻗ ﺪﻴﻛﺄﺘﻟا ﺪﻳﺮﺗ ﺖﻨﻛ اذإ ﺎﻣ ﺪﻳﺪﺤﺗ -
DTMF لﺎﺳرإ
ﺎ ًﻀﻳأ ﺮﻈﻧا .ﻻ مأ ﺔﻴﺗﻮﺻ ﺔﻤﻟﺎﻜﻣ ءﺎﻨﺛأ ﻲﻓ DTMF تﺎﻤﻐﻧ لﺎﺳرﺈﺑ
.٢٤ ﺔﺤﻔﺼﻟا "ﺔﻤﻟﺎﻜﻣ ءاﺮﺟإ ءﺎﻨﺛأ ﺔﺣﺎﺘﻤﻟا تارﺎﻴﺨﻟا"